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FAQ

Frequently Asked Questions

 

How long does my order take to ship?

Orders take 3 weeks to process, this does not include the time it take to travel through the postal service. 

Ready to ship items may take up to 5 business days to process, this does not include the time it takes to travel through the postal service.

Can you ship to Canada?

Yes we can, shipping charges will apply and customer is responsible for ALL taxes and duties from customs. 

 

Can I pay using Sezzle?

Yes... 

Click here to learn how.  https://hcutohclothing.com/pages/how-sezzle-works 

What is your return policy?

Because of the handmade and customized nature of the products we make, we do not accept any returns, all sales are final. However, if you have any problems with your item please send us an email, and we will try and make it right.  

Do you provide rush orders?

Some times we can, but send us an email first and we will let you know if we can accommodate your request and what the cost will be.

Please also note, we are not responsible for any packages one they have left our possession and have been accepted by the shipping carrier.   This includes, delayed, lost or damaged packages.  

 

Can the item I want me made into shorts or shorties?

YES YES YES!!  Almost every listing has an option listed to make them shorts or shorties!  We have them ALL year!

 

What do your distress levels mean?

 

Light Distress--Obvious fraying and shredding, no large holes.

Medium Distress--Heavier fraying and shredding, large holes can be/are present. ***most photos are reprsenting medium distress****

Heavy Distress--These jeans have lots of holes, they are ripped up pretty good.